Return & Refund Policy

Our promise

We stand behind everything we make. If something’s wrong, we’ll make it right—no stress, no hassle.

1. Buy with confidence

Free replacement

if your item arrives damaged, misprinted or incorrect.

One‑time size exchange

on unworn, unwashed items.

Fast processing & secure checkout

on every order.

2. Reporting issues

If you receive a damaged, defective or wrong item, email us at ErbiInk@ErbiInk.com within 7 days of delivery. Include your order number and a clear photo of the problem. In most cases you won’t need to send the item back.

3. Size exchanges

Need a different size? You can request one exchange within 7 days of delivery. The item must be new and unused. Unless otherwise stated, you cover return shipping on size exchanges.

4. Non‑returnable items

Because everything is made to order, we cannot accept returns or issue refunds for:

Additional size changes beyond your one‑time exchange

Buyer’s remorse

Minor colour or print‑placement variations

Items that have been worn, washed or altered

Please check our size guide carefully before ordering.

5. Order changes & cancellations

Our production starts quickly. Cancellations or changes are only possible within 12 hours of purchase; after that, we can’t guarantee modifications.

6. Shipping notes

We aren’t responsible for carrier delays or incomplete addresses. If an order is returned because the address was incorrect, you’ll be responsible for the cost of reshipping.

7. Refund processing

Once a refund is approved, we process it to your original payment method within 5–10 business days.

Need help?

We’re here for you. Email us at ErbiInk@ErbiInk.com with your order number, and we’ll take care of the rest.